At Kochimo, we understand that sometimes you may need to cancel an order after it has been placed. We have a cancellation policy in place to make this process as easy and straightforward as possible.
CANCELLATION POLICY
You can cancel your order at any time before it has been shipped. To cancel your order, you can contact us at [email protected] with your order number and request to cancel. We will confirm the cancellation by email and process your refund within 7 business days.
If your order has already been shipped, you will not be able to cancel it. In this case, you will need to return the product to us following our return policy guidelines.
Please note that we may cancel your order if the product is out of stock, or if we are unable to verify your payment information. If we cancel your order, we will notify you by email and process your refund within 7 business days.
REFUND POLICY
If you cancel your order before it has been shipped, we will process your refund within 7 business days. We will refund the full purchase price of the product, including any applicable taxes and shipping charges. Please note that the refund will be issued in the original payment method. If you paid with a credit card, the refund will be credited to your card. If you paid with PayPal, the refund will be credited to your PayPal account.
If your order has already been shipped, you will not be able to cancel it. In this case, you will need to return the product to us following our return policy guidelines. Once we receive your returned product, we will process your refund within 7 business days.
Please note that we do not offer any discounts or refunds after the order has been placed. All discounts must be applied before the order is submitted.
CHANGES TO ORDERS
If you need to make changes to your order, such as changing the product or shipping address, please contact us at [email protected] as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to make changes if the order has already been processed or shipped.
If we are unable to make changes to your order, you may need to cancel the order and place a new one with the correct information.
COMMUNICATION
At Kochimo, we value our customers and are committed to providing excellent customer service. We will do our best to communicate with you throughout the cancellation process and keep you informed of any updates or changes.
If you have any questions or concerns about our cancellation policy, please contact us at [email protected]. We are always here to help you. Thank you for choosing Kochimo as your shopping destination.