At Kochimo, we strive to provide you with high-quality products that meet your expectations. If you are not satisfied with your purchase, we offer a return and refund policy that allows you to return your product and get a refund or exchange. This policy is designed to make your shopping experience easy and hassle-free.
RETURN POLICY
Our return policy allows you to return any product within 45 days of purchase. To be eligible for a return, the product must be in its original condition, with all tags, labels, and packaging intact. The product must also be unused, unwashed, and free of any defects or damages.
To initiate a return, you can contact us at [email protected]. We will provide you with a return authorization number and instructions on how to return your product. Please note that you are responsible for the return shipping costs, unless the product is defective or damaged.
REFUND POLICY
Once we receive your returned product, we will inspect it to ensure that it meets our return policy requirements. If the product is in its original condition, we will process your refund within 7 business days. We will refund the full purchase price of the product, including any applicable taxes and shipping charges.
Please note that the refund will be issued in the original payment method. If you paid with a credit card, the refund will be credited to your card. If you paid with PayPal, the refund will be credited to your PayPal account.
EXCHANGE POLICY
If you would like to exchange your product for a different size, color, or style, you can contact us at [email protected]. We will provide you with instructions on how to exchange your product. Please note that you are responsible for the return shipping costs, unless the product is defective or damaged.
Once we receive your returned product, we will process your exchange within 7 business days. We will ship the new product to you, and you will receive a new tracking number.
DEFECTIVE OR DAMAGED PRODUCTS
If you receive a defective or damaged product, you can contact us at [email protected]. We will provide you with instructions on how to return the product. We will cover the return shipping costs and provide you with a full refund or exchange.
Please note that we do not accept returns for the following products:
- Products that have been used, washed or damaged by the customer
- Products that have been altered or modified in any way
- Products that have been purchased on clearance or final sale
If you have any questions or concerns about our return and refund policy, please contact us at [email protected]. We are always here to help you. Thank you for choosing Kochimo as your shopping destination.